Welcome to our frequently asked questions page. This page will provide you with answers to the most frequently asked questions. Find all your questions related to the destinations, how to make a booking, booking confirmations, cancellations, changes to bookings, prices, payments and other questions right here.


Why booking with Padangbai Booking

Padangbai Booking is an trusted fast boat ticket agency in Padangbai Bali, which is offer cheapest fast boat ticket from/to Gili islands and Lombok.


How can I make a booking and payment ?

Bookings can be made online 24 hours a day on our website padangbaibooking.com with easy fill form in few step such as choosing of fast boat, date of departure, destination and very secure payment with credit card or other payment method we recommended .


Do I receive e-tickets or voucher and confirmation ?

Yes, as soon as you complete the booking process. You will receive a voucher by email which you must save on gadget to be show to our staff and redeemed to the original ticket one hour before departure at our office in Padang Bai. You also receive confirmation of your booking details and information . If you do not receive the email within 15 minutes on your primary inbok please check your Spam / Junk folder, then mark as no spam. If still not found, please contact us for help via whatsapp or email


Is there a time limit on when I can make a reservation ?

You can make reservation half year to one day before departure, but for high season you have to book in advance.


Can I change the dates of my tickets?

Yes, you can change the date or the departure time by contacting us at least 24 hour before departure but subject to availability.


Can I cancel my tickets?

Yes, you can cancel your tickets but the cancellation policy applies. In most cases, all bookings cancelled more than one weeks before the date of travel will receive a full refund. Cancellations less than one weeks but more than 24 hours from the date of travel will receive a 50% refund. Cancellations received less than 24 hours from the date of travel are usually not eligible for a refund.


What are the methods of Payment ?

All payments using credit cards (Visa and Master Card) and Debit cards processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.


What currency will I have to pay in?

The product's pricing are in IDR (Indonesian Rupiah) and other currencies but the final settlement will be in IDR using exchange rates provided by bloomberg.com.


How do I know your site is secure?

Once you have booked through padangbaibooking.com, your details are stored on our secure server, which cannot be accessed by anyone external to our company. These details are protected by the latest SSL (Secure Socket Layer) technology


What do you do with my personal information ?

Your card details will be securely dealt with by our payment providers. Any information entered into the online booking page is securely encrypted and protects your personal information from being tampered with. We will keep your card details on file indefinitely after you have made a reservation. This is to assist in any customer service issues that may arise and to ensure that we meet any legal requirements relating to tax, etc.


In addition, if you have any other questions, please don't hesitate to send us a message through e-mail or whatsapp .

Thank you